Terms And Conditions

GENERAL

1. These terms & conditions shall be governed exclusively by English Law and both parties (purchaser & Value TV Brackets) agree to submit exclusively to the jurisdiction of the English Court.
2. To order through this site you must be at least 18 years of age.
3. These terms and conditions do not affect your statutory rights.
4. Value TV Brackets cannot guarantee the accuracy or reliability of the information contained within its site pages. It is the intention of Value TV Brackets that all information provided on the site should be accurate.

Typographical mistakes

1. In the event of product being listed at an incorrect price as a result of a typographical error, Value TV Brackets has the right at any time during the purchase process to cancel any orders for product listed at the incorrect price. If a credit or debit card has already been charged, in the event that we cancel your order, your card will be refunded in full.
2. Unless otherwise stated, prices shown include VAT and delivery.

Liability

1. Value TV Brackets (trading division of Troy Innovations Ltd) shall, in any event extend its sole liability and the user’s sole remedy for a defective product supplied under these terms and conditions to the replacement of the defective product.
2. Value TV Brackets (a trading division of Troy Innovations Ltd) shall not be liable for any loss, financial loss, indirect or consequential loss or damage whatsoever and howsoever arising whether suffered by you or a third party.
3. Placing an order indicates your acceptance of these terms and conditions of purchase. Please read them carefully. We recommend printing these out for future reference.

Bracket Finder Database

1. We provide the information and data contained in the bracket finder database in good faith and we make every reasonable effort to ensure that it is correct and up to date. There maybe be occasions where some of the information provided is out of date, or is in the process of being updated as the information provided in this guide may be changed at anytime and without notice.
2. Customers are responsible for ensuring that the mount has the correct fitting points for the screen from the mount product information provided. The bracket finder is intended as a guide only. It is also the customer’s responsibility to ensure that the mount purchased is correct for the wall type it is intended to be mounted to.

RETURNS POLICY

Returning faulty goods

1. Faulty goods returned within 28 days of purchase will be refunded in full. We ‘the seller’ will be responsible for recovering the goods from the buyer. The buyer will be entitled to a full refund including any delivery costs or a replacement if the goods are in fact deemed to be defective.

Returning of unwanted non faulty goods

1. If you are not happy with your purchase, please call us so we can discuss the issues and seek the quickest resolution. We appreciate that happy customers are the life blood of our business.
2. Returns of unwanted or non-faulty goods within 7 days of purchase will be credited with a full refund of the price paid for the product less postage costs. Please note that we cannot be responsible for return postage costs, this is the buys responsibility on non faulty goods. The goods will be deemed as accepted if we are not notified otherwise within 7 days and cannot be returned.
3. Unwanted or non faulty goods must be returned at the buyers expense within 7 days in a re-saleable condition ( i.e unused, umarked and in original unmarked packaging). It is the responsibility of the customer to ensure the package is reasonably protected when returned.

Cancelling an order

1. An order maybe cancelled prior to dispatch by email notification and a full refund will be given within 28 days.

RETURNS FORM

1. Please complete the returns form below. We will then send you a returns authorisation number. Please submit this number. Returns will not be accepted without an authorisation number.
2. Your rights to return goods are protected under the EU Distance Trading Directive. Details of this can be found at : www.hmso.gov.uk.si2000/20002334.htm
3. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to you or you will be liable for the cost of remedying such damage.
click here to complete a simple returns form....

DELIVERY POLICY

1. See our delivery options and policy.

PRIVACY POLICY

1. Value TV Brackets do not store any credit or debit card details. We are committed to protecting customer privacy and we will only use personal information that we collect in accordance with the Data Protection Act 1998.
2. It is our strict policy not to sell or pass on personal contact details to third parties for marketing purposes.

PAYMENT SECURITY

1. Value TV Brackets uses PROTX to ensure the highest level of internet security. All transaction information passed between Value TV Brackets sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
2. Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with
3. We do not store any credit or debit card details.